Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is one of the leading UK online electronic cigarette stores selling a few of the top brands of vaporisers and e-cig products available. They are located in the heart of Cornwall in the South East of England. There are plenty of other leading brands of electronic cigarettes available including the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the most effective in vaporisers and electric cigarettes, in stock and ready to sell. Their focus on quality over price makes them just about the most popular online vaporisers and e-cig shops in the UK. They’re constantly updating and improving upon their e-commerce facilities in order that customers can easily select the products that best suit their needs and budgets.
You can find unfortunately delays due to capacity issues in Vape terms of the Electric Tobacconist. However, that is something that they’re actively working to resolve. In July, they received additional capacity and today they boast a 2.5kVA power supply. This should assist in improving the reliability of these services, although there are occasions that the issue does present itself. This however rarely happens, because the staff is always extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does ensure that the customer is fully satisfied with the products they are ordering, before the order is dispatched.
Throughout a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is situated in, as you can find delays due to international shipping and delivery times, plus the time taken for the vendor to send the products over. This then affects the speed at which they are able to process the orders, in addition to the amount of stock that they have on hand. They are attempting to improve their speed of service, in order to cope with increased demand and reduce the amount of time it requires them to fill orders and dispatch them to their customers.
Whenever we visited Brightpearl, that they had approximately fifty products on offer, which was significantly less than some other online stores. It is also likely they are experiencing higher demand than some other online stores, which could explain the difference in order volumes. However, despite this, these were still very prompt within their service, with one member of the team even greeting us as we entered the shop.
The staff provided excellent customer care, helping us to understand the many products they sold, including their relative merits. We were even offered the chance to buy a few items to test out, although we could not sample them all. There was no customer service contact number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought several items from them to test out, we were then in a position to contact them to find out how fast they might deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, but it seemed to be determined by how fast we were willing to wait.
As a result of overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented levels of traffic in their stores. In fact, they are still having problems with slow-moving delivery vans, which are causing significant delays in service. As a result of this, they’re only processing orders under emergency conditions. Also, they are implementing further automation in an effort to increase efficiency and save their staff time. In the mean time, they are pleased to welcome back regular customers which have recently ordered from them, given that they are making a supplementary purchase or two by way of “extras.”
Customer service is the number 1 issue that we always desire to see first when dealing with an online vendor like this. We were very impressed with how promptly our request of a refund was handled. We were also happy to learn that we didn’t have to pay for another opinion or to contact some other clients regarding our concerns. Actually, the entire process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would definitely recommend to anyone who’s currently experiencing issues with their order fulfillment. In the foreseeable future, we will continue to keep an eye on things like the electric tobacconists that are experiencing severe delays because of an influx of orders. We shall also continue steadily to monitor the electric marketplaces to be able to determine the quality vendors that are currently experiencing issues. Ultimately, it seems that everyone is noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this can continue to prove to be true for the future. However, we will continue steadily to monitor the situation as it evolves.